Events

Join our online roundtable designed to facilitate discussions and challenges around Resident Engagement for your Warm Homes: Social Housing Fund project. Our expert will lead this roundtable to guide and navigate your queries, opening and facilitating a space for discussion.

Wednesday 7 May and Thursday 8 May, 1.30-4.30pm. Calling all Housing Associations, Local Authorities, and Combined Authorities to join us for a two-part CPD accredited online course. Our Resident Centred Retrofit course will equip you with the building blocks to create and deliver a successful resident engagement strategy, in order to support the outcomes of your retrofit projects. This event will feature presentations from experts, opportunities to ask questions and workshop with peers. The content will include: Session 1 Wednesday 7th May 13:30 - 16:30 (Modules 1-3). Module 1: Why deliver resident-centred retrofit? Module 2: Customer journey mapping. Module 3: Developing an engagement approach: People. Session 2 Thursday 8th May 13:30 - 16:30 (Modules 4-6). Module 4: Developing effective engagement: Tools and methods. Module 5: Identifying stakeholders and developing capacity. Module 6: Developing your strategy.

Join us to hear how Acuity’s work empowers housing providers with actionable insights and valuable benchmarking data helped them deliver successful retrofit projects. This session offers valuable perspectives for housing providers looking to optimize resident engagement and drive impactful outcomes. They will cover: Role of resident engagement metrics in improving housing services. Methods used to tailor surveys to client demographics and objectives. Strategies for utilising engagement insights to enhance decision-making and service delivery. Success stories and practical applications of benchmarking data. Speaker: Sean Brennan, Head of Benchmarking,Acuity Research and Practice Ltd.

Wednesday 21 May and Thursday 22 May, 9am-1pm. Calling all Housing Associations, Local Authorities, and Combined Authorities to join us for a two-part CPD accredited online course. Our Resident Centred Retrofit course will equip you with the building blocks to create and deliver a successful resident engagement strategy, in order to support the outcomes of your retrofit projects. This event will feature presentations from experts, opportunities to ask questions and workshop with peers. The content will include: Session 1 Wednesday 21st May 09:00 - 12:00 (Modules 1-3). Module 1: Why deliver resident-centred retrofit? Module 2: Customer journey mapping. Module 3: Developing an engagement approach: People. Session 2 Thursday 22nd May 09:00 - 12:00 (Modules 4-6). Module 4: Developing effective engagement: Tools and methods Module 5: Identifying stakeholders and developing capacity. Module 6: Developing your strategy.

Wednesday 21th May, 10am-5pm Calling all Housing Associations, Local Authorities, and Combined Authorities to join us at Newcastle City Library on Wednesday 21st May for the RISE Resident Centred Retrofit Bootcamp - Newcastle upon Tyne. This in-person event is based on our online CPD accredited course. Our Resident Centred Retrofit course will equip you with the building blocks to create and deliver a successful resident engagement strategy, in order to support the outcomes of your retrofit projects. This event will feature presentations from experts, opportunities to ask questions and workshops with peers. The content will include: Module 1: Why deliver resident-centred retrofit? Module 2: Customer journey mapping. Module 3: Developing an engagement approach: People. Module 4: Developing effective engagement: Tools and methods. Module 5: Identifying stakeholders and developing capacity. Module 6: Developing your strategy. Please note, that registration for this event will close on 20th May at midday.