Resident engagement resources round up, 2024
Introduction
Resident engagement is one of the most important parts of a successful retrofit project. Retrofit on people’s homes can often be invasive and disruptive, so it’s crucial that you have the support of occupants from the very start.
We’ve compiled all the resources, including advice packs, toolkits, articles, Masterclass recordings and podcasts that will help you plan your resident engagement.
Contents
Toolkits and advice packs
Resident engagement toolkit
Developing and delivering a successful retrofit project requires a strong resident engagement plan. This toolkit explains the importance of resident engagement and will help you to develop a strategy following best practice to deliver retrofit outcomes to a high standard.
Articles
Planning resident engagement
Resident engagement is crucial to the successful implementation of a retrofit project. Retrofit projects that deliver large reductions in carbon emissions are complex and the works are often invasive and disruptive. The support of the occupants is crucial to the success of these projects.
Handover to residents
When your retrofit project is complete, it is essential that your residents understand how to use any new equipment and what it means for the way in which they live in their home. Without an effective handover, residents will not gain the full benefit of living in a warmer, healthier home with reduced energy bills and your organisation may not see the cost and carbon savings that you expect from your project.
Podcasts
Resident engagement for Warm Homes retrofit schemes
During this episode we're joined by Claire Brown, RISE Resident Engagement Subject Matter Expert and PHD Researcher at The University of Manchester. Claire shares the lessons learnt from across the sector and gives her top tips to building and delivering a robust resident engagement plan.
Retrofit Customer Journey with Marches Energy Agency
This episode we’re joined by Harry Gardner, Assistant Project Manager, Marches Energy Agency. Together with host, Sarah McClelland, they discuss the work MEA do, lessons learnt and tips for resident engagement for HUG projects and the differences for resident engagement in social vs private homes.
Masterclasses on demand recordings
Developing your approach to resident engagement
Explore all the fundamentals to get you on the right track for a robust engagement strategy.
Developing a communication and engagement plan
Ensure your communications plan is as strong as it can be, with considerations of your different audiences, their needs, and the channels to reach them.
Advanced resident engagement
Dive deeper with your understanding of resident engagement, including how to ensure you have developed enough internal capacity to deliver your strategy, mapping your different resident groups, and developing feedback loops.
Accessible resident engagement
Accessibility is a critical concern for good resident engagement. RISE expert Claire Brown explores all the things to consider to ensure yoiu reach as many, and as diverse a range of people as possible.
Engaging your offline residents
Not all residents can be reached through email or social media; this Masterclass shared best practice and ideas for how to reach those who are not yet digitally enabled.